Last updated: 12-01-2025

At Candeele, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website www.candeele.com, you agree to the terms described below.

1. Information We Collect

We collect personal information in order to provide you with a smooth and secure shopping experience.

a. Information You Provide Directly

• Name

• Email address

• Phone number (optional)

• Billing and shipping address

• Payment details (processed securely by third-party providers)

• Order history

b. Automatically Collected Information

When you browse our store, we automatically collect:

• IP address

• Device type and browser

• Pages viewed and time spent

• Shopping cart interactions

• Cookies and similar tracking technologies

c. Third-Party Data

We may collect information from:

• Shopify (store platform)

• Payment gateways (Stripe, PayPal, Shopify Payments, etc.)

• Analytics and marketing partners (Google, Meta, etc.)

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Communicate with you about your purchase

• Provide customer support

• Improve the user experience on our store

• Personalize content and product recommendations

• Detect fraud and improve website security

• Send marketing emails (only if you subscribe)

3. Sharing Your Information

We never sell your personal data.
We only share your information with trusted partners who help us run our store:

a. Service Providers

• Shopify (website hosting, order processing)

• Payment processors

• Shipping carriers

• Marketing and analytics tools

b. Legal Requirements

We may disclose information if required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies to:

• Ensure the website works properly

• Save items in your cart

• Remember preferences

• Analyze site traffic

• Improve marketing campaigns

For more details, see our Cookies Policy.

5. Your Rights (GDPR / EU Customers)

If you are located in the European Union, you have the right to:

• Access your personal data

• Correct inaccurate information

• Delete your data

• Restrict or object to processing

• Request a copy of your data

• Withdraw consent at any time

To exercise your rights, contact us at:
📧 Contact@candeele.com

6. Data Retention

We keep your information only as long as necessary for:

• Fulfilling your orders

• Legal and tax obligations

• Improving customer service

You may request deletion at any time.

7. Payment Security

We do not store full payment details.
All payments are encrypted and handled by secure, certified third-party providers such as:

• Shopify Payments

• Stripe

• PayPal

These providers comply with PCI-DSS security standards.

8. Third-Party Links

Our website may include links to third-party websites (Instagram, TikTok, etc.). We are not responsible for their privacy practices, so we encourage you to read their policies.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted here with an updated “Last updated” date.